Please contact your administrator

Please contact your administrator

Users on the front end will get this error when logging in even with the correct name and password if:

  1. The Contact is not associated to an Account or Vendor (not relevant for Contact based portal types).
  2. The API connection has failed or has an invalid oauth token. See Authentication Failed
  3. Contact has been deleted or merged in Zoho CRM. See Contact is not found in CRM
  4. Contact may be duplicated in the CRM. 
Check all of the above. If this error still occurs reach out to support@zportals.com for further help. 

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