The Contact (User Name) is not associated with any Account(s).

The Contact (User Name) is not associated with any Account(s).

This error only applies to Default Portal Types and means the Contact (User) does not have an Account associated with the Contact record. 

In Zoho CRM, go to the Contact Record and populate the native Account Name field with a value.

    • Related Articles

    • Please contact your administrator

      Users on the front end will get this error when logging in even with the correct name and password if: The Contact is not associated to an Account or Vendor (not relevant for Contact based portal types). The API connection has failed or has an ...

    • The user is not associated with the Organization

      This error occurs when a contact exists in the CRM but has not synced over to one of the connected apps.  The standard sync between Zoho CRM and it's counter parts is 2 hours.  Depending on how that contact got created you may need to push an instant ...

    • Contact is not found in CRM

      This error happens when the Contact (User) has been deleted in the CRM.  To get this contact back go to Zoho CRM>Settings>Recycle Bin and Restore the Contact. ​

    • Authentication Failed

      This error occurs when the connection between the Zoho App and the plugin failed.  Attempt a re-authentication by going to Zoho API Settings and re-authenticating the Zoho application that experienced the error. Ensure the connecting Zoho account and ...

    • Invalid oauth token

      This error means that the plugin had issues connected to the Zoho App. To resolve this issue, navigate to Zoho API Settings in your ZPortals admin and re-authenticate which ever app is giving you this errors. Be sure to confirm Org Ids, if necessary, ...